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Welcome to www.bmsmigration.com. This website is owned and operated by Best Migration Services Global Pty Ltd. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of March 21, 2014.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

  • The objective of the Company and/or Agency Offices’ professional services is to assist in presenting the visa application to the Department of Immigration and Border Protection and/or Immigration New Zealand in the best possible manner in compliance with Australia’s and/or New Zealand’s immigration laws, policies and procedures;
  • Upon full and clear instructions from the Client the Company and/or Agency Office undertakes to provide consultancy advice, recommendations and assistance on how the Client can best comply with the Australian and/or New Zealand Government requirements to lodge a valid and complete visa application;
  • The case is accepted considering the eligibility of the Client on the day of acceptance and signing of this Agreement. The Company and/or Agency Office shall not be liable or held responsible for any retrospective changes in the laws, policies, procedures and regulations that may affect the application to the Department of Immigration and Border Protection and/or Immigration New Zealand, subsequent to the lodgment of the Client’s application and which adversely affects the application. No amount of consultation fees or actual expenses incurred by the Client for completion of various formalities is liable to be paid/borne by the Company and/or Agency Office;
  • The final decision on any application submitted to the relevant authority lies solely with that authority and is beyond the control or influence of the Company and/or Agency Office. In the event that an application is declined, if the Client instructs the Company and/or Agency Office to appeal, the Client agrees to pay the appropriate fees to the relevant authority and any related disbursements to the Firm. All expenses incurred for completing the various formalities specified by the relevant Department of Immigration and Border Protection and/or Immigration New Zealand shall be borne by the Client;
  • All information and documents provided to the Company and/or Agency Office shall be true, valid and legal and correct in all respects. Bogus, false or misleading information or documents, including documents of identity, is a criminal offence and can result in visa and review application being refused; and any visas granted on the basis of those documents or information being cancelled. In the event of any information and/or documents are subsequently found to be otherwise, the Company and/or Agency Office is not responsible against any liabilities or actions whatsoever;
  • The Client shall notify the Company and/or Agency Office of any change in address, contact details or if there is any change in the Client’s circumstances, which may affect the application;
  • The Client is required to question the Company and/or Agency Office should the Client not understand what is required before accepting the terms and conditions outlined within this Agreement;
  • In the event that the Client does not provide full disclosure of information and the Company and/or Agency Office are required to seek further amendment(s) to their application(s), this constitutes an additional service for which an additional fee will be charged to the Client;
  • The Client agrees to submit his/her documents to the Company and/or Agency Office within 15 (fifteen) working days after receiving the Documentation Checklist. If delayed then the Company and/or Agency Office shall not be responsible any retrospective changes in the laws, policies, procedures and regulations that may affect the application. In the event of such changes, at any given point of time, from any of the relevant authorities, the Client then agrees to pay the appropriate fees to the relevant authorities and any related disbursements to the Company;
  • The Client is responsible to provide documentation and information in a timely manner or by a date specified in communications; work on the Client’s matter can not commence until all documentation and information have been provided to the Company and/or Agency Office;
  • In completing the Client Information Questionnaire the Client is required to answer all questions accurately and completely; where the Client Information Questionnaire is returned to the Company and/or Agency Office with missing information the Company and/or Agency Office will return it to the Client for amendment;
  • Acceptable documentation formats:

    DocumentationFormat
    Resume / CVWORD
    Passport sized photographs(s)JPG, GIF, PNG
    Other DocumentationPDF
  • The Client is required to provide colour scans of original documentation. The Client shall ensure that copies of documentation is legible – screenshots, photographs of documentation (for example, CamScanner) and cropped documentation will not be accepted by the Company and/or Agency Office;
  • The maximum size of a file must not exceed 2MB;
  • Upon the Company and/or Agency Office receiving all required documentation as per the Documentation Checklist provided to the Client, the Company’s processing time for lodgment to the relevant authorities’ is up to 3 (three) weeks;
  • The Client agrees not to exert pressure on the company to lodge their application(s); should the Client exert excessive pressure on the Company; the Company can terminate the Client Contract and payments made by the Client to the Company are not refundable;
  • Email is the official and primary means of communication. Sending the Company and/or Agency Office text messages and WhatsApp messages to arrange appointments or to pass information is not acceptable practice and will generally be ignored;
  • The Company and/or Agency Office has advised the Client not to sell property, leave employment or finalise business or personal matters until written advice or approval has been received from the Department of Immigration and Border Protection and/or Immigration New Zealand;
  • If the Client decides to withdraw or cancel the application after signing this Agreement the Company and/or Agency Office shall not be liable for any refund of administrative fees or legal consulting fees and will have every right to recover any balance of payment or fees due from the Client as per the Schedule of Fees of the Company and/or Agency Office;
  • Entry in this scheme enables a person to live and work in the country;
  • The Client agrees and is well aware that the Company and/or Agency Office is only a consultancy firm and cannot give any type of guarantee for obtaining the appropriate visa;
  • The service charges are only a consultancy fee of the Company and/or Agency Office and do not include air tickets to the Client’s respective destination as well as police clearance certificate(s) and health examination(s). All other relevant authorities’ fees must be borne by the Client at actuals;
  • The Company and/or Agency Office is not responsible for Client’s International English Language Testing System (IELTS) results, or results of other accepted English language tests, that may affect the Client’s eligibility and application;
  • The service charges or consultancy fee is not refundable regardless of the outcome of the Client’s application;
  • The relevant application process stages will only commence after the Company has received the full amount of the applicable installment(s);
  • This Agreement is subject to the jurisdiction of Australia;
  • The Code of Conduct that sets out in details the professional and ethical standards, which the registered migration agent must operate and abide by. Should you wish to obtain a copy of the Code of Conduct, a copy can be made available to you, or alternatively it can be viewed or downloaded from the Office of the Migration Agents Registration Authority’s website at https://www.mara.gov.au/media/95420/Code_of_Conduct.pdf or the Immigration Advisers Authority website at https://www.iaa.govt.nz/code/code-conduct-2014.pdf;

Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

All content and materials available on bmsmigration.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Best Migration Services, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Best Migration Services.

UNLESS OTHERWISE EXPRESSED, BEST MIGRATION SERVICES EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
Best Migration Services Global Pty Ltd
Suite 204
147 Pirie Street
Adelaide SA 5000
Australia
+61 499 988 219
+61 499 988 325
info@bmsmigration.com

I/We hereby acknowledge and accept the terms and conditions outlined within this Agreement. I/We shall be personally liable for all fees for services performed in accordance with this Agreement.

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